Refund Policy

Effective date: July 12, 2026

Apple App Store Purchases

Apple processes App Store charges and controls App Store refund decisions. Request an Apple refund through Apple's official Report a Problem service or Apple Support. We cannot issue an Apple App Store refund directly.

Web Purchases Through Stripe

Canceling a web subscription stops future renewal and ordinarily does not refund the current billing period. Web charges are generally non-refundable after access begins, except where required by law or where we approve a refund for a duplicate charge, billing error, or material service failure.

Email [email protected] promptly with the account email, charge date, plan, and reason for the request. Do not send a full card number, security code, password, or patient information. Approved refunds are returned through Stripe to the original payment method; processing time depends on the payment network.

The same policy applies to web purchases of extra examiner turns. If an extra-turn purchase is refunded, any unused turns from that purchase are removed. Use of some or all purchased turns may affect refund eligibility except where applicable law requires otherwise.

Trials and Renewals

An invite-based web trial does not charge a payment method. Apple trials and renewals follow the duration, price, and renewal terms shown by Apple before purchase. Failure to use the service, forgetting to cancel, or deleting the Coach account does not automatically create a right to a refund, subject to applicable law.

Service Credits

We may provide a discretionary extension or service credit for a significant outage. A discretionary credit or refund in one situation does not require the same result in another.

Nothing in this policy limits non-waivable rights under applicable law.